Purchase Options Cancellation Policy
Standard Orders
When you place a standard order, you are purchasing an item currently held in stock. In-stock orders are typically dispatched within 1–2 business days.
Cancel Before Dispatch: You may cancel a standard order at any time before it has been dispatched. To do so, use the "Manage My Order" link in your order confirmation email, or contact support@christophernoir.com with your order number. A full refund will be issued within 5–7 business days.
After Dispatch: Once an order has been dispatched, it can no longer be cancelled. If you wish to return the item upon delivery, please refer to our Returns Policy.
Made-to-Order, Custom & Bespoke Items
Made-to-order, custom, bespoke, and made-to-measure pieces are crafted specifically for you and require a production period before dispatch — typically 10–14 business days, unless otherwise confirmed at the time of order.
Cancel Before Production Begins: You may cancel before your order enters production. Contact us at support@christophernoir.com with your order number as soon as possible. A full refund will be issued within 5–7 business days.
After Production Has Begun: Once a piece has entered production, it cannot be cancelled, as it has been made exclusively for you.
After Dispatch: Once dispatched, cancellations are not accepted. Please refer to our Returns Policy should you wish to return the item upon receipt.
Pre-Orders
When you place a pre-order, you are reserving a product not yet in stock. A partial deposit or full payment may be collected at checkout; any remaining balance will be charged once your item is ready to ship.
Cancel Before Fulfilment: Pre-orders can be cancelled at any time before fulfilment. Contact support@christophernoir.com with your order number and we will refund any amount paid — deposit or full payment — within 5–7 business days.
After Fulfilment: Once a pre-order has been dispatched or delivered, it cannot be cancelled. Please refer to our Returns Policy for return options
For any questions regarding cancellations or your order, contact us at support@christophernoir.com.
